Need help?
Where to look first, and how to reach the support team.
Most questions already have an answer somewhere in these docs. Start here, and if you don't find what you need, our support team is one email away.
Quick answers
- Got a new phone, or lost the old one? Restore your wallet brings everything back, and What happens if I lose my phone? explains why your money was never at risk.
- Forgot your PIN? You can reset it from the lock screen. You'll need your recovery backup and its password.
- A deposit or cash-out hasn't arrived? Open the guide for your payment option in the Depositing & withdrawing section, each one covers what to check while a payment is on its way.
- Verification not going through? Verify your identity lists the supported documents and what to do when the check needs a closer look.
Contact support
Write to [email protected], or go to the Settings tab in the app and tap Contact support. Describe what you were doing, what you expected, and what happened instead. The more details you share, the faster we can help. Our team reads and replies to every support email personally.
We'll never ask for your secrets
MozaikPay support will never ask for your PIN, your recovery password, or your recovery backup file, and we'll never call you on the phone.
Anyone who does is not us.